AG, others protest random cellphone charges

2013-06-26T02:30:00Z AG, others protest random cellphone charges Elko Daily Free Press
June 26, 2013 2:30 am

LAS VEGAS (AP) — Nevada’s top prosecutor is joining her counterparts in more than three dozen other states and territories to protest random charges on consumers’ cellphone bills.

Nevada Attorney General Catherine Cortez Masto signed on to a letter sent this week to the Federal Trade Commission that focuses on so-called “cramming.”

The practice involves third party charges being added to consumers’ bills without their authorization. The charges typically range from $9.95 to $24.95 per month and are chalked up to goods and services that consumers never requested.

Masto says clients often don’t realize the charges have been added, and struggle to get a refund.

The letter raises the concern that there aren’t enough protections in place to prevent the scams or empower customers to fight the charges.

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