ELKO — Area residents and visitors will have more access to urgent medical care starting next week.
A new urgent care clinic, A+ Urgent Care, opens Monday. The seven-days-a-week clinic will be accepting most major insurance providers, Medicare, Medicaid and flexible spending accounts. There will be cash discounts available for patients who wish to pay up-front.
“I knew there was a huge need here,” said Lori Ayala, who co-owns A+ Urgent Care with her husband, Tino.
Ayala said her own parents and children have been unable to see physicians quickly.
“We have some excellent physicians here — it’s just hard to get in to them,” Ayala said.
She also has had concerns about overbooked emergency rooms. Ayala worked at the Northeastern Nevada Regional Hospital for 17 years.
“I have a passion for seeing those people who need to be seen,” she said.
The Ayalas also own Plumbline Mechanical and Design Concepts.
A community preview event for A+ Urgent Care takes place 10 a.m. to 2 p.m. Saturday at the clinic, located inside the former Casino Express building at 976 Mountain City Highway. Hot dogs, refreshments, tours and blood pressure checks will be available to the public for free. There will also be raffles every 15 minutes. Prizes include an iPod and assorted gift cards.
With a variety of services, A+ Urgent Care was designed for patient comfort and a family atmosphere, Ayala said. Starting Monday, the clinic will be open 8 a.m. to 7:30 p.m. weekdays, 9 a.m. to 4 p.m. Saturday and 10 a.m. to 2 p.m. Sunday.
“It’s a unique opportunity for Elko because we don’t have an urgent care that’s open seven days a week, or past 5 o’clock,” said Nurse Practitioner Debbie Bristol.
The clinic has one physician, Dr. Karen Wright, and two nurse practitioners, Bristol and Nicki Bain. The three will rotate shifts throughout the week, Ayala said.
“We expect to see a lot of colds, sore throats and stomach aches,” Bristol said.
A+ Urgent Care has an X-ray machine and a laboratory that can process blood samples, Ayala said. The clinic will accept referrals from other doctors for the lab and X-ray machine. Staff can provide minor casting and suturing services, Bristol said.
And there are other services still to come. Starting this summer, the clinic will offer children’s vaccinations, Bristol said. In the next few months, on-site physical therapy and rehabilitation will be available through A+ Physical Therapy. The physical therapist is Kendra Aikenhead.
Businesses can also take advantage of services at the new clinic.
“Occupational medicine is going to be a big thing,” Ayala said.
This will include workers’ comp injury cases, drug testing, alcohol screening, physicals and fitness-for-duty health exams, among other services.
Amenities for patients include a television in every examination room and a used book exchange up front, where people can take or leave a book, Ayala said.
“We realize our customers’ time is very valuable,” said lead medical assistant Natalie Pirtle.
Because of this, Ayala hopes to offer a new service online called the “No-Wait Zone.”
“People will be able to go (check in) online... and will be notified 10 minutes before it’s their time to be seen,” she said.
The No-Wait Zone will be available in the future at www.elkourgentcare.com. The website is under construction.
Ayala assures physicians that A+ Urgent Care will refer patients back to their primary care physicians and send over medical records for follow-up after treatment.
For information, visit www.facebook/ElkoUrgentCare or call 777-PLUS (7587).