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ELKO – A former casino promotions employee is accused of using credit from patrons’ player club cards for her own benefit.

Rhonda P. Serrano, 44, of Elko was arrested Feb. 15 at 554 River St. on a warrant charging unlawful felony act regarding computers, theft by conversion, and principal to theft by conversion. The charges stem from an October investigation by the Nevada Gaming Control Board.

The investigator concluded “it’s clearly demonstrated that promotions employee Rhonda Serrano repeatedly manipulated the player’s club card system at the Red Lion Hotel and Casino in Elko, to fraudulently collect thousands of dollars in free play, free meals/beverages, free hotel stays, and free fuel for her, her friends, and her family,” according to Elko Justice Court records.

The casino reportedly determined that Serrano manipulated the player’s card database, causing a total loss of about $3,000 between June and September 2017.

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The Gaming Control Board report said "It is common practice of the Red Lion Inn and Casino to reimburse patron’s player’s club card accounts when their points have been fraudulently used."

Serrano was booked at Elko County Jail on $30,000 bail.


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