See Your Business the Way Customers Do — with the Eye of an Investigator
In today’s competitive business climate across Northern Nevada from Elko, Reno, Sparks, and Carson City to Minden/Gardnerville, understanding the real customer experience isn’t just a smart move—it’s critical to staying ahead. Brian Erbis Consulting, a Nevada-licensed private investigative and consulting firm, offers professional mystery shopping services that go far beyond the standard checklist.
An Investigator’s Edge in Mystery Shopping
Founded by Brian Erbis, a retired NYPD Detective and Certified Fraud Examiner (CFE) turned Private Investigator, our firm brings law enforcement-level observation skills and investigative precision to every assignment. We’re trained to spot subtle details, policy breaches, and behavioral cues others might miss—and we document them with thorough, unbiased reports.
“We don’t just evaluate customer service—we uncover the real story of what’s happening at your point of sale.” — Brian Erbis
Beyond Customer Service Scores
Most mystery shopping firms grade service on basic criteria. We take it further by helping you:
- Identify security risks and procedural weaknesses
- Detect possible internal theft or fraud
- Verify compliance with company policies and industry regulations
- Assess employee conduct and professionalism from a trained investigator’s perspective
- Deliver evidence-based reports you can use for training or corrective action
This approach is especially valuable for corporate offices, financial institutions, casinos, retail, hospitality, and high-risk sectors where service, security, and compliance intersect.
Local Knowledge, Local Insight
With a strong presence in Northern Nevada, we understand the regional business culture, customer expectations, and regulatory landscape. Unlike national firms that rely on generic scripts, we tailor our scenarios to reflect the real-world conditions your staff faces in Elko, Reno, Sparks, and Carson City.
How the Process Works
Our mystery shopping assignments are fully customized:
- Consultation — We learn your goals, concerns, and operational priorities.
- Custom Evaluation Plan — We design in-person, phone, and online interactions to measure service and compliance.
- Execution — Our trained shoppers carry out real-world scenarios to capture the full customer journey.
- Detailed Reporting — You receive a comprehensive, fact-based report with actionable recommendations.
Integrating with Broader Investigations
Mystery shopping can be a standalone service—or part of a comprehensive investigative or operational review. If issues such as theft, fraud, or compliance violations emerge, we can seamlessly expand into deeper investigative work without starting from scratch.
Take the Next Step
If you’re ready to see your business through the lens of a professional investigator, Brian Erbis Consulting is ready to help.
Serving Carson City, Elko, Fallon, Fernley, Reno, Sparks, Carson City and Minden/Gardnerville
Visit: brianerbis.nyc
Email: Brian.Erbis@brianerbis.nyc
Phone: 646-801-2115
Brian Erbis Consulting — Because the truth about your customer experience is worth knowing.
Brian Erbis Consulting
300 E. 2nd Street
Suite 1510
Reno, NV 89501
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